You are the leader. You set the tone, the pace and the direction. During times of uncertainty, or when your team or the organisation are going through a period of change, the key thing you need to recognise is your own impact on key stakeholders and especially the team of people closest to you. Everyone is waiting for, and quite rightfully expecting your guidance and a clear lead. Every action you take will influence the climate in which important work will happen, and might also shape organisational culture, positively or negatively. Managing yourself is therefore a number one priority for you as an effective leader. It allows you to...

With Valentine’s Day fast approaching, it brings to mind the questions and comments I often experience about working with, or in my case, having a business with my partner, and it provides an opportunity to think about some of the key communication skills required to work closely with any colleague, let alone someone who is also a wife, husband or partner. Back to those questions and comments… Quite clearly they depend upon personal experience and result in some people saying “you’re so lucky to work with your partner and get to spend all that time together, working on the same goals”. Others voice a completely opposing opinion with questions...

Building a connection and engaging your audience successfully through an online platform/webinar can provide enormous opportunities. It is a much more powerful way to create positive impact than through pure social media activity. It is also a very effective and efficient way to enhance your e-learning content and to enrich learning and development programmes. There are some key challenges in working with an online audience. How do you engage your participants and keep your session interactive? Can you keep their curiosity and interest from start to finish? We believe so. Over the years of conducting e-learning webinars we have learnt some powerful lessons and here are some key points...

Do you have what it takes to grow the business through social media? Most business owners and marketeers are fully aware of the influence social media is having or c...

Customer service excellence is alive and well…you just need to be in the right place at the right time! We all have our stories of appalling customer service and w...

He is a coaching a leader who hides all the time. He is very clever at finding places to hide and sometimes he is not even aware that he is doing so within his leade...

Today I worked with an enthusiastic group of software sales people coaching them in how not to sell, or maybe how to not sell! Yes, you read it right. It was a strug...