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Privacy Policy

Privacy Policy for www.xceedagroup.com

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c) information that you provide to us for the purpose of registering with us;

(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

(2) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website;

(k) keep the website secure and prevent fraud;

(l) verify compliance with the terms and conditions governing the use of the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Paypal. You can review the Paypal’s privacy policy at http://goo.gl/MCXmb4 . We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

(3)  Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(4) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

(5) Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(6) Your rights

You may instruct us not to process your personal information for marketing purposes, by sending an email to us atcontact@xceedagroup.com . In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

(7) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(8) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(9)  Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email tocontact@xceedagroup.com or by post to Xceeda Group, St. Corporation House, Warstock Road, Birmingham, B14 4ST.

Cookies we use

About the cookies we use, why we use them, and their impact upon you.

A cookie is a small file, typically of letters and numbers, which may be placed on your computer when you access a website.  Cookies generally allow the website to recognise your computer and browsing activity if you return to the website. We use both persistent cookies and session cookies as further detailed below.  Persistent cookies allow our website to recognise you when you return to our site another time. This provides us with useful analytics that help us optimise our website and your visits.  Session cookies exist just for the life of your current visit whilst you have your browser open.  They are not stored on your hard disk and are erased when you exit your web browser. If you would like more information on cookies, we recommend the direct.gov.uk internet browser cookies page.

Sitecore Analytics

Use: we use this type of cookie to understand how our website is being used and in order to deliver content via widgets that we think will be especially relevant to you. Session cookie: SC_ANALYTICS_SESSION_COOKIE Persistent cookie: SC_ANALYTICS_GLOBAL_COOKIE

Google Analytics

Use: we use this type of cookie to understand how our website is being used in order to improve the user experience. User data is all anonymous. Persistent cookie: _utma/b/z Session cookie: ASP.NET_SessionId, _utmc

Social buttons

On many of the pages of our website you will see ‘social buttons’. These allow you to share or bookmark pages on our site. There are buttons for Twitter, Google +1, Facebook ‘Like’, and LinkedIn ‘Share’ on our website. Social media sites such as Twitter, Google, Facebook, and LinkedIn may collect information about your internet activity, including if your visit to our site and the specific pages you are on if you are logged into their services, even if you don’t click on the button. You should check the privacy and cookies policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.