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Management and leadership

Coaching Makes Sense!

Coaching Makes Sense!

Change is the only constant thing in today’s business environment. Management of change requires skills and competencies beyond the practical and technical skills of management. In order to integrate the changes into the continuous flow of our professional existence we engage in the process of sense-making. Much of this process is subconscious and we do not consciously navigate through our process. Let me break it to you – we are not really the victims of our environment, but of our own sense-making process! To make sense of constantly developing situations, see clarity and make the right decision at the right time is often a difficult task. Many tools exist to make the process of sense making easier for managers and one of these tools is coaching. The challenging one to one environment in coaching provides the coachee with the opportunity to explore the situation and its consequences before they embark on it. During the sense-making process individuals need to filter, categorise and integrate new aspects and with the support of coaching this process happens easier and allows the coach to deal with changes in a more conscious manner and in a safe environment. The coach helps the individual to progress through breaking up of the flow of change to anticipate what will happen in different scenarios. Through coaching the coachee can experiment with unusual or off-the-wall ideas without running the risk of failure. These experimentations aid individual creative development. In addition, the purpose of coaching is not only to challenge assumptions about current realities, but to facilitate the process of expanding the vocabulary and thereby the possible options available....
Mastering Storytelling

Mastering Storytelling

As management and leadership development consultants we use the power of storytelling throughout our programmes and training sessions with great success. One of our goals is not only to encourage our candidates to tell their own stories but to collect stories that help them understand their organisational values and culture. Stories make information easier to remember and understand. They are a powerful means of communication. Storytelling entertains, evokes emotion and triggers visual memories. But how can we tell a good story? What are the characteristics of a good story? Here is an example of a short and impactful story: ‘When Ray Kroc was running McDonald’s from its Oakbrook, Illinois headquarters, he often drove by Chicago area McDonald’s restaurants. Usually he asked his driver to stop so he could check things out. One sunny July afternoon, they were about to pass a McDonald’s; Kroc told the driver, “We need to stop at this one”. As they pulled into a parking space, he noticed that the flowering bushes were littered with shake cups, colourful Happy Meal boxes, messy napkins and other trash. Inside, Kroc asked for the manager. Only the assistant manager was there, so Kroc called the manager and waited for the anxious man to rush in after a speedy drive from his nearby home. “What can I do for you, sir?” the manager asked Kroc. Kroc led him to the parking lot, “Look! We don’t want trash around our sites”. So all three – driver, manager, and Ray Kroc – worked together to pick the trash out of the bushes. You’d better believe there was never again any trash...